Help - Frequently Asked Questions
Click on Online Banking to the above left for help with Online Banking. Please contact us if we haven't addressed your question or if you would like further information.
Browsers and Encryption
Browsers are the software programs you use to access the World Wide Web and they have seen significant improvements over the years. Browsers used must support cookies, Secure Socket Layer (SSL) and tables. Please see our Browser Requirements for more information.
Cookies, Screen Settings and Plug-Ins
A cookie is a small information token that sits on your computer. As you use the site, cookies are passed back and forth between our server and your browser.
This site is best viewed at screen settings of 800 by 600 pixels or 1024 by 768 pixels. To change your screen setting, RIGHT MOUSE CLICK on your DESKTOP, select PROPERTIES, click on the SETTINGS tab and adjust the DESKTOP AREA. Click on TEST. Once the test is complete, click OK.
A plug-in is an optional application that you can download and store on your hard drive. Your computer may not be able to play sounds, video clips or animations without the proper plug-ins. This site takes advantage of several plug-ins necessary to receive features such as animated images. Below are the plug-ins used on the site and where you can download them.
We recommend that you have Adobe Acrobat Reader. We have certain forms and pages that contain PDF files and they can only be read or printed using Adobe Acrobat Reader. This product is free to download. Download Now
Macromedia Flash Player gives you full interactive multimedia, clickable and dynamic animations, graphics, text and audio from directly within your web browser. Download Now
What browsers should I use for Online Banking? Expand/Collapse
We recommend using 128-bit browsers, containing the highest level of encryption generally available, and providing you with the best protection when sending confidential information over the Internet. Updating your browser will allow us to provide the best and most-secure experience online.
Please note is not responsible for any difficulties in downloading and installing the software.
What are cookies? Expand/Collapse
As you use the site, cookies are passed back and forth between our server and your browser.
Specifically, we use two kinds of cookies - session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date. We use persistent cookies to support optional features that provide you with the ability to personalize the site and to make it easier to use.
We use a session cookie to maintain the integrity of your Internet banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store any personal information, like your name, or date of birth, or financial information, such as your accounts and balances. Your browser must accept the session cookie in order for you to use Online Banking.
Most recent browser versions allow the user to set some level of control over which cookies are accepted and how your browser uses them. Many browsers will allow you to accept cookies from only known, reliable sites that you select such as this one. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review the Help section of your browser to learn more about its specific control features.
What is encryption? Expand/Collapse
What screen settings should I use? Expand/Collapse
What are plug-ins? Expand/Collapse
What is the Java Virtual Machine (JVM, Java VM)? Expand/Collapse
To install the latest Java Virtual Machine on your computer, or for more information, please visit the Java website.